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FAQ's

Here are some common questions we hear everyday.

  • Do you fix iPhone screens?
    Yes, we carry all iPhone screens in stock and can repair your device immediately without an appointment. Our highly experienced technicians can repair your cracked screen in 15-30 minutes. You can walk into FSK Mall in Frederick or Valley Mall in Hagerstown to get your phone fixed today!
  • Do you change batteries on iPhones?
    Yes, at Mr. Case & Fix, we can replace your iPhone battery in about 20 minutes to an hour. We carry high-quality batteries and install them for you without skipping a step in the repair process. We will apply the seal back on so your device is still somewhat water-resistant.
  • Do you fix charging ports for iPhones?
    Yes, at Mr. Case & Fix, we have the charging ports for every iPhone in stock. We can replace your part in about 30 minutes to an hour. In most scenarios, we clean the port before replacing the part, and it works, so if that's the case, we will save you some time/money!
  • Can you fix the lines and black stuff on my screen?
    Yes, this is a straightforward repair since you only need a new screen. Once a new one is on there, you will no longer see any lines or random colors on your screen.
  • Do you have cases for iPhones?
    Yes, at Mr. Case & Fix, we have over 35 different cases in stock for every iPhone model, from the very first to the most recent.
  • Do you put on screen protectors for customers?
    Yes, at Mr. Case & Fix, we will ensure we find the exact screen protector for your cell phone and tablet. Then, we will clean your device before applying the protector so there is no room for errors that cause annoying bubbles.
  • Will I be able to try the cases on my phone before buying?
    Yes, we allow our customers to try the cases on before purchasing. The products sell themselves, so this is helpful for us and the consumer.
  • How fast can you fix my device?
    At Mr. Case & Fix, we pride ourselves on providing top-notch electronic repair services. Our team of skilled technicians has years of experience in the field, and they are dedicated to resolving any issues with your devices as quickly as possible. We understand the importance of your time, which is why we work during mall hours and aim to get your device back to you within 30 minutes or less. If your device needs any replacement parts or has water damage, we may need to keep it overnight, but we promise to keep you informed every step of the way. You can trust us to handle your electronic repairs with care and efficiency.
  • Where is the fastest entrance to your store in the mall?
    Our Francis Scott Key Mall store is right by the middle fountain next to Reeds Jewelers.
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